Shipping Policy
Last Updated: February 2026
At Kalpah, we aim to deliver your orders safely and efficiently across India through our logistics partner, Shiprocket.
1. Shipping Coverage
We currently ship across India using Shiprocket’s courier network.
International shipping is not available at this time.
2. Order Processing Time
- Orders are processed within 1–3 business days after successful payment.
- Orders placed on Sundays or public holidays are processed on the next working day.
- During high-demand periods or sales, processing may take slightly longer.
Once dispatched, you will receive tracking details via email or SMS.
3. Estimated Delivery Time
Delivery timelines depend on your location and courier availability:
- Metro Cities: 3–5 business days
- Other Cities: 5–8 business days
- Remote Areas: 7–10 business days
Delivery timelines are estimates and may vary due to courier delays or operational constraints.
4. Shipping Charges
- Free shipping on prepaid orders above ₹999
- ₹99 standard shipping charge for orders below ₹999
- Additional COD charges may apply (if Cash on Delivery is enabled)
(Adjust charges if needed.)
5. Order Tracking
All shipments are handled through Shiprocket’s courier network.
Once your order is shipped, you will receive:
- A tracking ID
- Courier partner details
- Estimated delivery date
You can track your order using the tracking link provided.
6. Delivery Responsibility
- Customers must provide accurate shipping information.
- Kalpah is not responsible for delays caused by courier partners once the shipment is handed over.
- If an order is returned due to incorrect address or unavailability, re-shipping charges may apply.
7. Damaged or Missing Packages
If your order arrives damaged or is marked delivered but not received:
- Notify us within 48 hours
- Share photos (if damaged)
- Email: support@kalpahwear.com
We will coordinate with Shiprocket and the assigned courier partner for investigation.
8. Delays Beyond Our Control
Kalpah shall not be liable for delays due to:
- Natural disasters
- Government restrictions
- Logistics disruptions
- Courier operational delays
Contact Information
Kalpah India
Email: support@kalpahwear.com
Phone: +91 98765 43210